Return Policy
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Return Policy -
Effective Date: June 1, 2026
At “Mastiff Kennel of America”, our highest priority is the lifelong health and well-being of every puppy we breed. Because we are placing living animals rather than retail products, our return policy differs from that of a traditional online store.
All Sales Are Final
Due to the nature of live animal placements, all puppy purchases and rehoming fees are considered final. We do not accept returns or exchanges, and rehoming fees are non-refundable except where required by applicable law or as specifically outlined in a signed purchase agreement.
Lifetime Breeder Commitment
Our responsibility to our puppies extends beyond the day they leave our home. If, at any point during your dog's life, you are no longer able to care for your English Mastiff, we ask that you contact us before pursuing other arrangements.
Depending on the circumstances, we may be able to:
Provide guidance and support.
Assist in locating a suitable new home.
Accept the dog back when space and circumstances permit.
Our goal is to ensure that every Mastiff Kennel of America puppy remains safe, well cared for, and responsibly placed throughout its lifetime.
Reservation Deposits
Reservation deposits are subject to the terms outlined in your Reservation Agreement or Purchase Agreement. Please review those documents carefully before placing a reservation.
Questions
If you have any questions regarding our policies before reserving a puppy, we encourage you to contact us. We are happy to explain our process, answer your questions, and ensure you have the information needed to make an informed decision.